Facility management (FM) is the integration of processes within an organization to maintain and develop the agreed services which support and improve the effectiveness of its primary activities
Facility management encompasses multi-disciplinary activities within the built environment and has an impact on people and workplaces.
Effective facilities management, combining resources and activities, is vital to the success of any organization. At a corporate level, FM contributes to the delivery of strategic and operational objectives. On a day-to-day level, effective facilities management provides a safe and efficient working environment, which is essential to the performance of any business – whatever its size and scope.
Within this framework, professional discipline is raised to a higher level. Facility managers have extensive responsibilities for providing, maintaining and developing numerous services. These range from property strategy, space management and communications infrastructure to building maintenance, administration and contract management.
Facility management integrates the planning and managing of a wide range of services in order to achieve the better and more economical quality. It has become an integral part of large-scale projects to manage, replace, and upgrade the infrastructure and public service facilities.
The FM sector is now large and complex, comprising a mix of in-house departments, specialist contractors, and large multi-service companies, delivering the full range of design, build, finance and management.
Facility management is a skill that continuously expands and manages an increasingly wide range of tangible assets, support services and people skills.
Excellent FM can, amongst other things:
- Effectively manage the assets of an organization
- Enhance the skills of people within the FM sector and provide identifiable career options
- Enable new working styles and processes
- Enhance and project the identity and image of an organization
- Help the integration processes associated with change, post-merger or acquisition and deliver business continuity
Facility management is an integral part of every strategic plan in the future and prosperity of a successful company.